Slow At Everything
If you host your website with HostGator, your website will be extremely slow. I have just HTML pages and still, they take forever. I ask them to move me to the cloud from WordPress as it is so slow to load, their answer is to sign up for a new plan and forget about the money you paid. I paid for 36 months and you sell me a bad product and now you want me to pay again for the same thing. Can't believe these people. On top of that, the customer support (online chat) wait is approximately 30 minutes and they take 5 minutes for every question.
Had To File a Lawsuit
Hostgator is truly the worst experience I have ever had. They are slow and stupid. If you have an existing domain, don't expect any result. They cannot deliver your needs. I had to threaten a lawsuit to get a refund, which they say they will, but I have yet to see it.
Glad I Left
I use to be a hostgator customer until recently. They use to be a really good hosting company but within the past 2-3 years I have been noticing alot of changes. My sites have been loading slower, their customer support has gone d own tremendously over the past few years and they were starting to come off as scam artist. SO glad I left the awful company.
Can I give more that 5 stars?? Well, these guys are amazing. I have been their customer since 2011 and they are just awesome, i like their team of customer service and technical department. keep it up Hostgator, i will never change you. :)
Cloud Hosting Not Good Enough
As a startup about to launch in May, I chose to use Hostgator largely due to reviews on the web and pricing. However, if you are building a Magento 2 site I cannot recommend HG at all for the following reasons: * The Magento 1 cl ick install is not seamless and not optimised. * The site was slow (even when a base install). Many times I couldn't even get in to admin it was so slow. Further I would constantly get "site not found" page for about 1-2 secs when loading the main site. Positives are price (but that is kind of useless if site is slow) and support (who were always quick to help).
Hostgator misleads customers by publishing prices on their homepage which do not correspond by far to what you actually end up paying. I have the most basic hosting package and now pay a total of 129 USD per year or 10,75 USD per month without possibility of downgrading. If you look at the price for this package on the home page you will see that it is 2,64 USD per month.
For me, HostGator has just been amazing. I have been using their dedicated servers for over half a year now and they have never disappointed me. I am happy with the server speed and uptime.
Do Not Expect Help
Up until Hostgator was sold to EIG, everything was OK! But then, things started to go downhill... Support is the worst support you could ever hope for! Your ticket will be replied (if you're lucky) the next 3 to 4 days. I had a ticket replied 3 weeks later.
I switched to HostGator from my previous hosting company in November 2017 and my experience with them so far has been atrocious. I will try to migrate once more and this time I will make sure to properly investigate the company.
Not Honoring Their T&C
As per their terms of service we should be given a partial refund for the months we prepaid for but are not going to use and they refuse to give us a partial refund. We used their service for years and I’m switching to another site where I do not need hostgator any longer. Their terms of service clearly states I can receive a partial refund but they refuse too. So now I’m stuck paying for a site I won’t be using.